CUSTOMER TESTIMONIAL VIDEOS

IMPRESS WITH UNIQUE REFERENCE VIDEOS

CUSTOMER TESTIMONIAL VIDEOS

PUT YOUR CUSTOMERS IN THE SPOTLIGHT

With Customer Testimonial Videos – also known as reference videos – you put your most loyal customers in the spotlight and thereby convince potential customers of your product or company. Show the genuine enthusiasm of your customers and capture the success story of your company with a professional and appealing video, which helps you generate even more leads in both the B2B and B2C sectors while simultaneously strengthening the credibility of your brand.

When prospects see that your customers speak positively about your product or service, it gives them a sense of security. The purchase of your product or the use of your service is perceived as less risky, reducing the hurdle to completing the purchase.

A reference video gives you the opportunity to present customer reviews personally, authentically, and credibly. When your most loyal customers report on their personal experiences with your product in an exciting video, interested parties get an overall impression of the endorsing person: experiencing satisfied testimonials in action, seeing them with their own eyes, and hearing them speak significantly contributes to building trust, as statements appear much more authentic and believable in videos.

Customer Testimonial Videos - key aspects at a glance

This is especially valuable on the internet, where there is a plethora of anonymized reviews for almost every product – whose authenticity must be doubted in many cases – a real added value. With authentic reference videos, your customer relationship is positively strengthened, and the awareness of your brand is expanded.

TIP: More important than factual information in Customer Testimonial Videos are emotional messages. Instead of delving into detailed facts about your company, products, or services (all of which should be available on your website), your reference videos should focus on the human aspect of your products or services: Therefore, choose a customer testimonial that most closely matches your target audience and let this person tell their personal story. The focus should be on answering the following question: What problems has your product or service solved for your customer? Authentic testimonials attract potential customers – we produce reference films with a guarantee of success for you.

1. Powerful components of a testimonial video

A successful reference video highlights the quality and performance of your company or product. To gain the trust of your prospects and convince them, you should consider the following key components:

  • Ensure authenticity. The heart of a reference video lies in authentic customer testimonials. This means that real customers should definitely present their personal experiences in your video. The wording should therefore not be predetermined and should never be read.

    TIP: Agree in advance with your testimonials on the key points that need to be covered – and then let them tell their story in their own words. This way, you give viewers an opportunity to identify with the individuals shown and convey credible content.

     

  • Clearly present the problem. Your video should clearly and succinctly present the problem or challenge that your testimonial initially faced. This helps viewers understand why your customer was seeking a solution – and most importantly, what needs they had that could be satisfied with your company’s product. Ideally, this phase of the video should evoke a sense of “I can relate to that!” in the viewers, ensuring they continue to watch your reference video with interest.
  • Show your company’s solution proposal. Show specifically how your company successfully solved the problem described by the testimonial. This can be done by introducing your product or service, as well as explaining the specific solution approaches and product benefits.
your customer testimonial video needs
  • Present positive results and successes. A successful reference video emphasizes the positive results and successes that your testimonial achieved through collaboration with your company. Illustrate this with concrete numbers and data that demonstrate the effectiveness of your solution.
  • Emphasize quality. The design of your reference video reflects on the perceived quality of the product presented! Therefore, pay attention to high-quality footage and professional video design. Use graphics or animations to reinforce the message of your video and capture the attention of viewers.
  • Include a Call-to-Action. At the end of the reference video, include a clear call-to-action that encourages viewers to obtain further information, get in touch with your company, or purchase your product.
  • Evoke emotions with music and sound design. The selection of music and sound design are crucial for the mood and atmosphere of your reference video. The right music can enhance the emotions of the viewers and underscore the message of the video!

1.1. Stylistic execution of your testimonial video

Classic reference videos are interviews with one or more testimonials, supplemented by supporting footage (B-roll), such as shots of your company or product, graphics or animations, as well as music and sound effects. These interviews can be presented in an informal, authentic style to create a strong emotional connection with the viewers.

TIP: Sometimes a greenscreen is the best option for customer testimonials – this has the advantage of allowing you to freely choose the style of your background. We are happy to bring the necessary equipment for greenscreen recordings to your location, but you also have the option of using our in-house studio.

A narrative approach in a reference video allows you to build a story around the testimonial and their problem, presenting your company’s solution as the central element of the plot. The story can also be told through a voice-over or actors.

Animations can clearly explain complex concepts or processes and make the video visually appealing. With interactive elements such as quizzes or virtual tours, viewers can actively participate in the experience, keeping their attention engaged.

We are happy to advise you on which elements and stylistic devices best suit your product and company, and we adapt flexibly to all circumstances.

2. Benefits of a customer testimonial video

Reference videos are an extremely effective marketing resource that enable your company to gain the trust of potential customers and sustainably strengthen your company’s image. By presenting real experiences and opinions from satisfied customers, reference videos act as social proof of the effectiveness and quality of your product or service. They convey an authentic impression and allow potential customers to identify with others who have already had positive experiences with your company. This form of validation can encourage prospects to trust your company and make a purchase decision.

Furthermore, reference videos offer a unique opportunity to present complex information and product benefits in a clear and easily understandable way. By highlighting concrete examples and success stories, you illustrate the effectiveness of your product or service and convince potential customers of its value. Direct insights into practical applications and the achieved results strengthen viewers’ trust and increase their willingness to contact your company or seek more information.

a well made customer testimonial video

In addition, reference videos serve as a differentiating element against the competition. By highlighting the unique strengths and benefits of your company, you convince potential customers that choosing your company is the right decision. This reinforces the perception of your company as a leading provider in its industry and strengthens customer loyalty in the long term.

2.1. Strong impact across different channels

With reference videos, you can reach your customers in various ways. To get the most out of your testimonial videos, optimal distribution is of great importance. The video should definitely be available on your website. It’s advisable to position the video in the appropriate context alongside other content, such as within the environment of written customer reviews for a product.

TIP: Place your testimonial video alongside a call-to-action button to further encourage the desired response.

Your reference video can also be uploaded not only on your website but also in partner productions and potentially on your partners’ websites to generate even more reach. Uploading your video on platforms like YouTube, which is owned by Google, further boosts your ranking in Google search results!
Remember: A well-crafted reference video can motivate potential customers to further engage with your company and its offerings, leading to higher lead generation and an improved conversion rate.

Of course, your video should be published on Facebook, LinkedIn, Instagram, and all other social media platforms. The benefit of this is that you can measure in detail who reacted to the post and how. Additionally, you can distribute your testimonial video through email marketing.

TIP: Include your video as a link in your email signature or share it with your target audience via your newsletter.

2.2. Increase brand awareness

Reference videos strengthen trust in the promise that your offering delivers what it promises. Hearing from happy, loyal, and long-term customers about what makes your product or service special for them strengthens the relationship with your community. By providing authentic insights into your customers’ experiences, you show that you are honest and transparent and that you care about your customers’ well-being. At the same time, you demonstrate your appreciation for loyalty by putting your customers at the center. This fosters a sense of connection and identification with your brand.

Since testimonial videos often follow a before-and-after narrative arc, it is easy to develop an engaging story that captivates the viewers. Start with a compelling introduction that presents the testimonial’s problem or challenge to pique the viewers’ curiosity. Then, illustrate the changes and improvements that your product or service has brought about.

TIP: Make sure to present the positive impacts authentically and convincingly to strengthen viewers’ trust in your brand.

The story is rounded off with a strong conclusion that summarizes the video’s message and encourages viewers to have similar experiences. In this way, testimonial videos can not only demonstrate the effectiveness of your product or service but also create an emotional connection with the viewers, inspiring them to identify with your brand and choose your services.

3. We take care of designing your customer testimonial video from A to Z

As a full-service video agency, we accompany and support you at every stage of your project – from choosing the right testimonial to professionally planned and executed video recordings to meticulously crafted videos that present your product in an emotionally and factually compelling manner. 

We encourage our clients to tell real, personal stories in every project, which we then develop into an exceptional film during post-production. With our many years of experience in producing customer testimonials, we have the right instinct for what resonates with potential customers – and what doesn’t. This ensures you receive a final product you are proud of and eager to share with your community.

We are happy to advise you on how to create excitement with your customer testimonial video.

Here you will find detailed information about the process of your video project.

Do you have further questions about your customer testimonial video? Here you will find answers to frequently asked questions – or you can contact us personally.
We look forward to working with you!

A customer testimonial video is not what you’re looking for? – Back to overview.

Sehr gute Zusammenarbeit, sympathisches Team, unkompliziert und offen auch für kritische Anmerkungen. Wir sind mit dem Ergebnis mehr als zufrieden.

BEN NAUSNER, DIAKONIE

 

Touché hat unsere Veranstaltung top begleitet und wir sind mit den produzierten Videos super zufrieden. Kann man nur weiterempfehlen!

PSD WIEN

Amazing Team, they answered our needs perfectly and the result was simply fantastic! I surely recommend to work with them.

GILLAUME BOURINET, GUERBET

Very professional, incredibly helpful, really pleasant to work with, they helped us with last minute changes.

STUART THOMPSON, BRIGHT TALK

Anspruchsvoll, reibungslos, flexibel und professionell. Die Ergebnisse sind immer auf höchstem Niveau.

FLORIAN WIRTHGEN, DENK MAL NEU

Super professionell, kreativ und flexibel. Stets mit dem Anspruch, das Beste aus dem Dreh rauszuholen. Top!

PETER RICHTER, PHARMIG

Sehr kompetent, kreativ und zuverlässig. Vom ersten Kontakt bis zur Abnahme des Videos hat alles reibungslos gepasst. Wir können Touché auf jeden Fall weiterempfehlen.

JONAS HUFER, RUND:STIL

Unser Video ist super geworden und ich danke dem Team von Touché für die tolle Arbeit. Wir planen bereits, was wir künftig noch für schöne Videos gemeinsam machen können. Jetzt sind wir auf den Geschmack gekommen. Ich freue mich auf künftige Zusammenarbeiten.

PAUL SCHERÜBEL, SWISS ENGINEERING INSTITUTE

Das Touché-Team hat uns ein fabelhaftes Kinder-Camp-Promovideo gezaubert. Super Aufnahmen, schöne Eindrücke unserer Camps, super flink gearbeitet und eine sehr nette und gute Zusammenarbeit! Wir freuen uns schon auf das nächste Videoprojekt. Herzlichen Dank!

JUDITH ZAUNER, MARSWIESE

In der Gestaltung des Films ist es dem Team von Touché gelungen unsere Arbeit präzise, berührend und aufschlussreich darzustellen. Der Umgang mit den Teilnehmer:innen, die Kommunikation, der Ablauf - alles war stets an unsere Bedürfnisse angepasst, respektvoll und professionell. Vielen Dank dafür!

KATHARINA MÜHLEGGER, VEREIN WOHNEN

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